When you order custom badges, you’re trusting us to deliver something that represents your brand perfectly — and we take that responsibility seriously. While quality issues are rare, we have clear procedures in place to make things right if anything doesn’t meet our high standards.
Our Quality Promise
Every Rocket Badge order goes through strict ISO 9001-certified quality checks before dispatch. We inspect for colour accuracy, size, finish, plating, and pin strength to ensure your badges match the approved proof. Most problems are caught long before they reach you.
If Something Isn’t Right
In the unlikely event that your badges arrive damaged or not as approved, here’s what happens:
- Tell us right away. Contact your account manager within seven days of receiving your order.
- We’ll investigate. Our quality team will review your proof, photos, and any returned samples to understand the issue.
- We’ll put it right. If we’ve made an error, we’ll remake or credit your order promptly.
We never expect you to accept badges that fall short of the approved design or production standard.
What’s Not Covered
If badges exactly match the signed-off proof but you later decide to change design details (for example, colours, size, or text), those aren’t considered defects — they’d require a fresh order. However, we’re always happy to help refine your artwork for future production.
How Returns Work
In cases where physical inspection is required, we may ask you to return a sample or the full order so we can assess it properly. Once the issue is confirmed, we’ll cover remake or credit costs. Return shipping is arranged on a case-by-case basis to make things as simple as possible for you.
In Summary
We believe you should never be left disappointed or out of pocket due to a production error. Our process is built on accountability, transparency, and making sure every badge meets the quality you expect — and the quality we’re proud to deliver.